Product information

Privacy Policy and Terms and Conditions

General information

Who we are

BeeSmart Wholesale attaches great importance to the protection of your personal data and to its careful, transparent processing. We process personal data exclusively in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR).

When offering our products and services via our website, we only process personal data that is necessary for a safe, reliable, and efficient service. In doing so, we take appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access.

Purpose of this Privacy Policy

Purpose of this Privacy Policy

In this privacy policy, we inform you about how BeeSmart Wholesale collects, processes, stores, and, if necessary, provides personal data to third parties. We also explain for what purposes personal data is processed, on what legal grounds this processing is based, and what rights you, as a data subject, can exercise.

We advise you to read this privacy policy carefully so that you are fully informed about how BeeSmart Wholesale handles your personal data.

What personal data do we process?

Why?

BeeSmart Wholesale only processes personal data that is necessary for delivering our products and services and for complying with legal obligations.

The personal data we process depends on how you use our website and services.

Personal data refers to all information that can be directly or indirectly traced to an identified or identifiable natural person. Anonymized data is not included in this definition.

Depending on your interaction with BeeSmart Wholesale, we may process the following categories of personal data:

Contact details

Personal and contact data necessary for maintaining the customer relationship and performing our services, including your name, billing and delivery address, telephone number, and e-mail address.

Payment details

Data necessary for processing payments and financial transactions, including payment method, payment account, payment card details, payment confirmations, and other transaction data.

Account Details

Data related to your user account, such as username, password, security questions, preferences and account settings.

Order and transaction data

Data relating to your purchases and interactions within our webshop, including viewed products, shopping cart contents, wish lists, placed orders, returns, cancellations, exchanges, and purchase history.

Communication Data

Data you share with us when contacting BeeSmart Wholesale, for example via email, the contact form, or our customer service.

Technical data

Technical information that is automatically collected when you use our website, including your IP address, browser data, device type, operating system, network data, and other technical identifiers.

Usage Data

Data on the use of our website and services, including pages visited, click behavior, visit times, interactions with functionalities, and other information that provides insight into the use of our website.

How do we collect personal data?

How?

BeeSmart Wholesale collects personal data in various ways, depending on how you use our website and services.

We may collect personal data from the following sources:

Direct from you

When you provide personal data to us, for example when creating an account, placing an order, filling out a contact form or when you contact us.

Automatically via our website

When you visit our website, certain technical and usage data may be collected automatically. For this purpose, we use cookies and similar technologies, among others.

Through service providers

Personal data may be collected or processed on behalf of BeeSmart Wholesale by service providers that support our business operations and services.

Through business partners or third parties

In certain cases, we may receive personal data from business partners or other third parties, insofar as this is necessary for our services or legally permitted.

What do we use your personal data for?

What for

BeeSmart Wholesale processes personal data exclusively for legitimate purposes and to the extent necessary for delivering our products and services, maintaining customer relationships, improving our services, and complying with legal obligations.

Depending on how you use our website and services, we may process your personal data for the following purposes:

Providing our services

We process personal data to process orders, handle payments, manage accounts, arrange shipments, process returns, and optimize our services. In addition, we may use your preferences to further personalize the user experience.

Marketing and Communications

We may use personal data for sending newsletters, offers, and other commercial communications, provided there is a valid basis for doing so. If legally required, we will ask for your prior consent.

Security and fraud prevention

Personal data is processed to protect our website, systems, and customers, to prevent and detect fraud, and to ensure the security of our services.

Legal obligation

Personal data may be processed when necessary to comply with applicable laws and regulations, legal procedures, or other legal obligations.

Customer service

We process personal data to answer questions, provide support, handle requests, and contact you about our products, services, or your orders.

With whom do we share personal data?

Important:

BeeSmart Wholesale handles your personal data with care. We only share personal data when it is necessary for our services, to comply with a legal obligation, or when you have given your consent.

Depending on the situation, we may share personal data with the following parties:

Service providers

We work with external service providers who support us with, among other things, IT management, payment processing, data analysis, customer service, cloud storage, order processing, and logistics services. These parties process personal data exclusively on our behalf and for the agreed purposes.

Business Partners

For certain services or marketing activities, personal data may be shared with carefully selected business partners. These parties process personal data exclusively for the purposes for which the data was provided and in accordance with applicable privacy legislation.

Statutory obligations

We may disclose personal data when legally required to do so, or when it is necessary to protect our rights, property, or safety, or those of our customers and other stakeholders.

Third parties designated by you

If you expressly consent to this or request us to share data with a third party, we will only process the personal data necessary for the purpose in question.

Affiliated companies

If necessary, personal data may be shared within BeeSmart Wholesale and with affiliated companies within the same group of companies, insofar as this is necessary for the provision of our services.

Security and payment terms

Important

BeeSmart Wholesale takes appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, misuse, alteration, or disclosure.

Although we continuously work towards secure processing of personal data, we cannot guarantee absolute security. We therefore advise you to handle confidential information carefully and only use secure communication channels.

Retention periods

BeeSmart Wholesale does not store personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required or permitted.

The retention period depends, among other things, on the nature of the personal data, the purpose of the processing, and applicable legal retention obligations. As soon as personal data is no longer necessary, it will be deleted or anonymized.

Your privacy rights

Important

BeeSmart Wholesale respects your privacy rights. Depending on applicable law, you may exercise various rights regarding the processing of your personal data.

Right to access and rectification

You have the right to request access to the personal data that BeeSmart Wholesale processes about you. You can request to have inaccurate or incomplete personal data corrected or supplemented.

Right to erasure

You have the right to request BeeSmart Wholesale to delete your personal data, insofar as we no longer need them or are legally obliged to retain them.

Right to data portability

Where legally applicable, you can request to receive your personal data in a common digital format or have it transferred to another organisation.

Right to object and restriction

You can object to the processing of your personal data or request that its processing be temporarily restricted, to the extent provided by law.

Withdrawal of consent

Where the processing of your personal data is based on your consent, you can withdraw this consent at any time. This will not affect the lawfulness of processing prior to your withdrawal.

To submit a request

Do you wish to exercise one or more of the above rights? Please contact us using the contact details at the bottom of this privacy policy. To protect your personal data, we may ask you to verify your identity before we process a request.

Complaints

Do you have a question or complaint about the processing of your personal data? Please contact us. If you are not satisfied with the handling of your request, you can submit a complaint to the competent supervisory authority.

Our website and Shopify

Important

BeeSmart Wholesale's webshop is hosted via Shopify. To enable our website and services, Shopify processes personal data on behalf of BeeSmart Wholesale in certain cases.

In addition, Shopify may process personal data to improve the performance, security, and functionality of the platform. In some cases, data originating from your interaction with our webshop is processed for this purpose.

For these processing activities, Shopify may act as an independent data controller. More information about Shopify's processing of personal data is available in Shopify's privacy policy.

How do we secure and store personal data?

Important

BeeSmart Wholesale takes appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, misuse, alteration, or disclosure.

While we strive to optimally secure your personal data, no security method can guarantee complete safety. Therefore, we advise you to handle confidential data carefully and to use only secure communication channels.

Retention periods

BeeSmart Wholesale does not store personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required or permitted.

The retention period depends on, among other things:

  • the performance of our services;
  • legal or tax retention obligations;
  • administrative obligations;
  • the resolution of disputes;
  • the enforcement of agreements and policies.

When personal data is no longer necessary, it will be deleted or anonymized, unless a legal retention obligation dictates otherwise.

International transfer of personal data: what are your rights?

Important

In some cases, personal data may be processed or stored outside the European Economic Area (EEA).

When personal data is transferred to countries outside the EEA, BeeSmart Wholesale ensures that this transfer complies with applicable privacy laws. If required, we use appropriate safeguards, such as standard contractual clauses approved by the European Commission or other legally recognised transfer mechanisms.

Changes to this Privacy Policy

BeeSmart Wholesale reserves the right to amend or supplement this privacy policy. Changes may arise from developments in our services, changes in laws and regulations, or other operational reasons.

The most recent version of this privacy policy is always available on our website. The date of the last amendment will be stated at the top of this privacy statement.

Contact Details

If you have any questions about this privacy policy, the processing of your personal data, or if you wish to exercise any of your privacy rights, please do not hesitate to contact us.

BeeSmart Wholesale
Shannonweg 39
3197 LG Botlek Rotterdam
The Netherlands

Email: info@beesmartwholesale.com

BeeSmart Wholesale is, to the extent applicable under current privacy legislation, responsible for the processing of personal data as described in this privacy policy.